Valki App's Privacy Policy

Valki App collects different types of information in different circumstances. We only collect what is necessary to provide our services.

Some information is collected automatically — such as your browsing behavior and device details. This is primarily used to improve the security and performance of the platform.

Valki App uses your information for specific, transparent, and lawful purposes. We never use your data for unnecessary or unauthorized activities.

• Account management: For registration, verification, and account security.
• Service Delivery: To provide games, betting, payments, and other features.
• Contact: For important updates, transaction confirmations, and support.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Service Improvement: For analytics to improve the user experience.
• Legal obligations: For required reporting to the regulatory authority.

Valki App may share your information with third parties only in the following limited circumstances:

• Payment Processor: Only the information necessary to complete a transaction is shared with authorized payment gateways.
• Game providers: Limited data necessary to run specific games is shared with licensed providers.
• Regulatory Authority: Information may be shared with licensing authorities as required by law.
• Law Enforcement Agencies: Information may be disclosed to authorities when required by a lawful order or investigation.

Outside of the cases listed above, we never share your information. Every third-party service provider operates under a strict confidentiality agreement.

Valki App does not retain your information longer than necessary. Retention periods vary depending on the type of data:

• Account information: All data is retained in full for the duration of the active account.
• Transaction History: Generally retained for 5 to 7 years in accordance with financial regulations.
• KYC documents: Retained for 5 years after account closure to meet regulatory requirements.
• Cookie data: Between 30 days and 2 years, depending on the cookie type.

Upon a deletion request, Valki App will erase your remaining data after fulfilling any legal obligations.

You have several important rights regarding your information on Valki App. We fully respect and uphold these rights.

To exercise any of these rights, please contact the Valki App support team. We typically respond within 30 days.

Valki App uses cookies on its website. Cookies are small text files stored in your browser. Different types of cookies serve different purposes:

You can disable optional cookies at any time from your browser settings. However, disabling certain cookies may affect the availability of some platform features.

Valki App protects your information using industry-leading technical and administrative security measures:

• 256-bit SSL/TLS Encryption – Applied to all data transfers.
• Two-factor authentication (2FA) – To protect access to your account.
• Regular Security Audits – Conducted by independent security experts.
• Data encryption – Sensitive data at rest is encrypted.
• Access controls – Only authorized staff may access specific data.
• 24/7 Monitoring – To detect suspicious activity.

Valki App strictly serves only individuals aged 18 and above. We do not knowingly collect information from minors.

Age is verified at registration, and KYC documents may be requested if there is any doubt. If we discover that a minor's information has been collected inadvertently, that account will be immediately closed and the data deleted.

Valki App may update this Privacy Policy from time to time. Reasons for changes may include:

• To stay compliant with changes in laws or regulations.
• When new services or features are introduced.
• For security improvements and technology development.

For significant changes, we will notify you by email or via a platform notification. Updated policies take effect from the date of publication.

For any questions, requests, or complaints regarding this Privacy Policy, please contact the Valki App data protection team.

We aim to respond to all privacy-related requests within 30 days. Complex requests may take longer, but we will keep you updated.