Valki App's Terms and Conditions

These terms and conditions apply to all services provided through the Valki App platform, including the website and mobile application. Valki App operates under Bangladesh and international online gaming regulations.

These terms constitute a legally binding agreement between you (the user) and Valki App. Using the platform means you accept this agreement.

Valki App reserves the right to update these terms and conditions at any time. Continued use of the platform after any changes constitutes your acceptance of the revised terms.

The following requirements must be met to open an account on Valki App:

• You must be at least 18 years of age.
• You must provide your correct full name, address, and contact details.
• Each individual may register only one account.
• Online gaming must be legally permitted in your jurisdiction.
• Genuine and valid documents must be submitted for KYC verification.

If an account is opened using false information, Valki App reserves the right to immediately close that account and forfeit any winnings or balance associated with it.

Keep your account password and login details completely confidential. You are solely responsible for the security of your account.

Deposits and withdrawals on Valki App can be made via mobile banking, bank transfer, and e-wallets. The following rules apply to all transactions:

• Deposits and withdrawals must be made using a payment account registered in your own name.
• Transactions from third-party accounts are strictly prohibited.
• KYC verification is mandatory before making a withdrawal.
• Minimum deposit and withdrawal amounts may vary depending on the payment method.
• For suspicious transactions, Valki App may request additional documentation for verification.

Withdrawals are typically processed within 15 minutes to 24 hours. Once a withdrawal request has been submitted, it may not be possible to cancel it.

All bonuses and promotional offers on Valki App are subject to their own terms. Please read the specific terms of any bonus carefully before claiming it.

• Wagering Requirement: Every bonus comes with a wagering requirement. Withdrawals are not permitted until the specified wagering multiple has been met.
• Validity: Bonuses must be used within a set time frame. Any unused bonus will be forfeited once it expires.
• Game Limits: Not all bonuses are valid on all games. Check the eligible games list in the bonus terms.
• One offer: As a general rule, more than one bonus cannot be active at the same time.

Valki App reserves the right to modify, suspend, or cancel any bonus offer at any time. Accounts may be investigated if bonus abuse is suspected.

The following activities are strictly prohibited on Valki App:

• Creating or operating multiple accounts.
• Abusing the bonus or promotion system.
• Using any software, bots, or automated methods in games.
• Using the Valki App platform for money laundering or any other financial crime.
• Engaging in fraudulent activity against other members.
• Accessing the platform using a VPN or proxy from a restricted region.
• Attempting to gain unauthorized access by bypassing the platform's security systems.

Valki App may close or suspend an account under the following circumstances:

• Violation of the terms and conditions.
• Providing false information during KYC verification.
• In cases involving suspicious or fraudulent activity.
• Extended periods of inactivity (generally 12 months or more).
• If you submit a Self-Exclusion request.

You may close your account at any time. Please withdraw any remaining balance before doing so.

Valki App strives to provide uninterrupted service at all times. However, our liability is limited in certain situations:

• If a game or transaction fails due to loss of internet connection.
• When the service is unavailable due to a technical error or scheduled server maintenance.
• Issues caused by your own device or software.

However, if an incorrect credit is applied to your account due to a technical error, Valki App reserves the right to correct the amount.

Valki App takes responsible gaming seriously. We believe gaming should be a source of entertainment, not a cause of problems.

The following safeguards are available to you on our platform:

• Deposit Limits: Set a maximum daily, weekly, or monthly deposit limit.
• Session Time: You can set a maximum time limit for continuous gameplay.
• Temporary Break: Temporarily suspend your account for anywhere between 24 hours and 30 days.
• Self-Exclusion: Long-term or permanent self-exclusion is available.

Feel free to contact our support team at any time — we are always ready to help.

If you have a complaint or dispute, please contact the Valki App customer support team first. We resolve most issues within 24 to 72 hours.

Please follow the process below when submitting a complaint:

• Provide a detailed description via live chat or email.
• Attach a screenshot or supporting evidence.
• Include the date, time, and amount of the transaction.

If you are not satisfied with a decision made by Valki App, you have the right to file a complaint with the relevant regulatory authority.

Valki App may update these terms and conditions from time to time. For significant changes, we will notify members via email or an on-platform notification.

Updated terms take effect from the date they are published. Continuing to use the platform after any changes have been made will be considered acceptance of the revised terms.

If you do not agree to the updated terms, please request the closure of your account immediately and withdraw any remaining balance.